Shipping policy

Order processing

Orders are typically processed within 2–4 business days (Monday–Friday, excluding holidays). You will receive an order confirmation after checkout. When your order ships, you will receive a shipping confirmation with tracking when tracking is available from the carrier or supplier.

Delivery times

Standard delivery usually takes 5–15 business days after processing, depending on your location and the supplier fulfilling your order. Delivery times are estimates and may vary due to carrier delays, weather, holidays, high-demand periods, or other circumstances outside our control.

Some items may ship from different locations. If your order includes multiple products, items may arrive in separate packages and on different dates.

Shipping rates

Available shipping methods and rates are shown at checkout before you complete your purchase.

Address accuracy

Please enter a complete and accurate shipping address. Delta Pets is not responsible for delays, non-delivery, or extra carrier fees caused by an incorrect or incomplete address. If you need to correct an address, contact us as soon as possible at helpdadeverywhere@gmail.com before the order ships.

Lost, damaged, or delayed packages

If your package appears lost, damaged, or significantly delayed, contact us at helpdadeverywhere@gmail.com with your order number and details. We will work with you and the carrier/supplier to investigate and help resolve the issue.

International orders

If international shipping is offered, orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Contact

Questions about shipping: helpdadeverywhere@gmail.com or (385) 221-6669

Delta Pets, 425 E 1010 S, Orem, UT 84097, United States