Refund policy
Overview
We want you to be happy with your order. If something isn’t right, contact us within 30 days of delivery and we will help.
Email: helpdadeverywhere@gmail.com
Please include your order number, the product name, and photos if the item is damaged, defective, or incorrect.
Damaged, defective, or wrong item
If your item arrives damaged, defective, or is the wrong product:
- Contact us within 7 days of delivery.
- Send clear photos of the item and packaging (and the shipping label if available).
- We will arrange a replacement or refund once the issue is confirmed.
Do not return the item unless we send you return instructions.
Change of mind / unused returns
Some items may qualify for a return if they are unused, in original packaging, and in resalable condition. Because many products ship directly from our suppliers:
- You must contact us first at helpdadeverywhere@gmail.com before sending anything back.
- If a return is approved, we will email return instructions. Unauthorized returns may not be accepted or refunded.
- Return shipping costs may be the customer’s responsibility unless the return is due to our error or a defective item.
- Certain items cannot be returned for hygiene or safety reasons (for example, opened personal-care products such as shampoo, used beds/mats, or items marked final sale).
Non-returnable items
We generally cannot accept returns on:
- Opened personal-care or hygiene products (e.g. shampoo)
- Custom or personalized items
- Sale / clearance items marked as final sale
- Items returned without prior approval
Refunds
Once a refund is approved, it is issued to your original payment method. Please allow up to 10 business days for the refund to appear after approval (banks and card issuers may take additional time).
European Union
If goods are shipped into the European Union, you may have a statutory right to cancel within 14 days under applicable law, subject to condition and packaging requirements. Contact us to start that process.
Questions
helpdadeverywhere@gmail.com · (385) 221-6669
Delta Pets, 425 E 1010 S, Orem, UT 84097, United States